Outsourcing for Travel and Tourism
Deliver exceptional customer experiences with remote experts in hospitality services
Navigate staffing challenges in travel and tourism
The travel and hospitality industry is experiencing staffing shortages while facing increased customer expectations. At Cloudstaff, we understand these challenges and offer a solution: remote professionals who are trained in the tools and platforms you use every day. Our mission is to help travel companies scale their teams effectively, boosting productivity and enabling you to focus on growth.
Specialized travel and tourism industry roles
Our team members are trained in industry-specific software and can support your business in various capacities. Here are some roles we fill in the tourism sector:
- Customer service
- Sales support
- Email management
- Campaign support
- Travel bookings
- GDS (Global Distribution System) software specialists
Skills to help your travel and hospitality business thrive
In the competitive travel and tourism sector, the key is to provide excellent customer service. Travelers today expect a seamless customer experience from start to finish. Partnering with an outsourcing company can help travel businesses streamline processes, improve efficiency, and boost customer retention. An outsourcing partner enhances customer interactions and ensures a high-quality client journey from call center support to specific travel services like car reservations.
We ensure that you do just that with remote staff equipped with skills that will make you stand out in the travel industry:
- Customer-loyalty mindset: Our team understands that today’s travel and tourism businesses thrive by focusing on a customer-centric mindset. They prioritize delivering exceptional customer experiences, building customer loyalty, and helping clients create a lasting impression at every step of the customer journey.
- Proficiency in contact center operations: Our contact center specialists bring a wealth of experience handling customer inquiries with ease and efficiency. By managing high seasonal demand and maintaining service quality, they ensure travel companies consistently provide what customers expect—for both brick-and-mortar and online travel agencies.
- Data-driven decision-making: Our experts leverage data-driven insights to understand market trends and customer preferences, helping travel agencies and tour operators adapt swiftly. This is particularly beneficial as the tourism industry continues to shift quickly. Through data analysis, they enhance customer satisfaction and operational efficiency across the board, from entertainment booking to itinerary planning.
- Effective customer service skills: Our customer service representatives have the skills and empathy needed to resolve inquiries, elevate customer satisfaction, and enhance the overall customer journey. They undergo regular performance evaluations and quality assurance training, helping you meet service-level agreements while streamlining processes.
- Expertise in digital tools and mobile apps: Our travel specialists excel in digital tools and mobile applications, making travel management more seamless than ever. Outsourcing travel tasks enables you to stay competitive by simplifying booking processes, offering real-time updates, and providing a smooth digital experience for customers on the go.
- In-depth knowledge of the travel and hospitality sector: Our team brings specialized knowledge of the tourism industry, allowing them to address the unique needs of travel and hospitality businesses effectively. With experience in the travel industry, including call center support and customer service, they are equipped to enhance the overall customer experience, providing accurate, timely assistance that meets high standards and industry expectations. travel and hospitality
- Adaptability to industry trends and best practices: Our staff stays ahead of the curve, constantly adapting to industry best practices. With a proven track record in the hospitality sector, they help travel businesses navigate changes, meet shifting customer expectations, and provide excellent service that sets them apart in the competitive travel sector.
How Cloudstaff can benefit your travel business
If your travel company is feeling the effects of the labor shortage, Cloudstaff can help fill the gaps with qualified, remote staff ready to step in. Here’s how we make an impact:
Increase productivity and reduce costs
Outsourcing services to a dedicated Cloudstaff team frees up your staff to focus on driving business growth. With remote staffing, you can achieve more while keeping operating costs down.
Access industry-trained professionals
Cloudstaff offers access to a vast talent pool of candidates, many trained in GDS software and other industry platforms. We ensure that your team has the right skills to hit the ground running.
Reliable, long-term staffing
We pride ourselves on high retention rates, ensuring the team you build today will stay with you long-term. Our robust onboarding and training processes ensure seamless integration into your business.
Comprehensive support for your team
From HR management to IT support, we handle all the logistics so you can focus on your core operations. Our Client Growth Team is always available to ensure your remote team performs at its best.
Cost-effective solutions
With Cloudstaff, you can reduce overhead and achieve cost efficiency by outsourcing roles that are essential but costly to hire locally. In many cases, you can save up to 50% by choosing remote professionals over in-house staff. Use our Team Builder to create and price your dream team.
Security and technology you can trust
Our advanced technology infrastructure ensures the security of your data and the continuity of your business. From endpoint security to physical office security, we maintain the highest standards, including ISO 27001 certification.
Frequently Asked Questions
We are always here to help
What roles can I outsource to Cloudstaff?
From customer service to sales support, any role that can be performed remotely can be outsourced. We provide skilled professionals for various functions in the travel and hospitality industry, including travel outsourcing for service delivery and event planners, ensuring your operations run smoothly.
What’s your experience with outsourcing in the travel and hospitality industry?
Cloudstaff has over 15 years of experience in outsourcing, including providing tourism outsourcing solutions. As a trusted outsourcing partner, we support our clients in managing customer inquiries, improving the customer experience, and streamlining operations. Our outsourcing services include skilled call center teams, customer support specialists, and other remote staff who understand the unique demands of the travel industry.
Can Cloudstaff staff handle the software my business uses?
Yes. Our team members are proficient in leading travel systems, including GDS software, used by global travel companies. If additional training is needed, Cloudstaff Academy can tailor a program to meet your specific needs.
Is my data secure with Cloudstaff?
Absolutely. We prioritize data security with industry-leading protection measures, ensuring that your business information remains safe. We work with clients in highly regulated industries, including legal and healthcare, and are ISO certified.
How do I get started with tourism outsourcing?
The first step is to connect with us. Our Client Growth Team will help you identify the right talent for your needs, whether you’re outsourcing travel management tasks, support for internal teams, or other functions. We ensure your remote team is set up for success from day one with a dedicated third-party provider.
If you have more questions or need further assistance, please don’t hesitate to reach out!
Build your team with Team Builder
Use our Team Builder to pick the skills you need, calculate the monthly cost for your new remote team, and learn how much you could save compared to hiring locally.
Ready to scale your team?
Contact us today to discuss how Cloudstaff can help you overcome staffing shortages and drive growth in your travel and tourism business.
