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Property management in the U.S. is becoming increasingly complex, requiring managers to juggle regulatory compliance, operational demands, and client expectations. Cloudstaff helps property management businesses streamline their operations by integrating offshore staff, freeing up local teams to focus on strategic priorities.
A proven culture that attracts top talent
We are proud to have been awarded Best Places to Work in Asia multiple times. With over 15 years of experience in remote staffing, we have access to over 700,000 professionals. Whether you need pre-trained team members or custom training through Cloudstaff Academy, we deliver staffing solutions with below-industry-average resignation rates.
Free your team to focus on residents and owners
Cloudstaff’s remote professionals can handle reception, invoicing, marketing support, maintenance coordination, document management, compliance, contracts, and vendor communications. This allows your onshore team to focus on higher-value activities and client interactions.
Cutting-edge technology for secure, remote work
Our advanced technology infrastructure ensures that Cloudstaffers work efficiently, either remotely from home or from our offices, without compromising on productivity, data security, or operational continuity.
Property management roles
Property management services require skilled support roles to handle a range of administrative and operational tasks that keep a property management company running smoothly. Here are some of the most common roles we provide for U.S. property management businesses:
- Administrative Assistant: Handles back-office tasks such as correspondence, scheduling, and record-keeping, supporting the property manager in preparing management proposals and maintaining client relationships
- Compliance Administrator: Ensures that properties meet all applicable laws and local regulations, assisting property managers with relevant documents and helping your property management business ensure compliance across all properties
- Maintenance Coordinator: Oversees property maintenance, coordinating repairs, managing maintenance requests, and working with vendors and contractors to ensure cost-effective solutions for property management clients
- Marketing Assistant: Supports marketing efforts by creating content, managing digital campaigns, and promoting the property’s unique selling points, helping real estate businesses reach prospective tenants and expand their client base
- Invoicing Specialist: Processes financial records, manages vendor invoices, and resolves billing issues, reducing operating costs by improving efficiency in financial reporting and rent collection
- Receptionist: Acts as the first point of contact for tenant, property owner, or vendor; manages tenant inquiries and assists with administrative tasks related to office property management services
- Document Management Specialist: Maintains all property details and ensures accuracy in documents (e.g., property inspection record, lease agreement, etc.) providing essential administrative support to property managers
- Contracts Administrator: Handles lease agreements, rental agreements, and other contracts, ensuring compliance with terms, managing renewals, and supporting lease preparation for real estate clients
- Vendor and Contractor Coordinator: Oversees relationships with vendors and contractors, ensuring work quality aligns with property performance goals and managing the logistical aspects of property assessments and property inspections
- These roles can also be filled by property management virtual assistants, offering low labor costs through an outsourcing company, helping many property management companies lower overhead costs and focus on growing their real estate business.
Give our Team Builder tool a spin to build your remote team and calculate potential savings.
How Cloudstaff transforms property management companies
We drive success through people and technology integration. If you’re experiencing staffing shortages or struggling to keep up with demand, Cloudstaff can help you fill those gaps while reducing costs and improving service levels. Here’s how we can help your business thrive:
- Culture is our top priority: We have received recognition as one of the Best Places to Work in Asia by HR Asia in 2023, 2022, and 2021.
- Navigating talent gaps: Our extensive talent pool of over 700,000 professionals and a low resignation rate allow us to attract and retain top talent.
- Customized talent recruitment: We invest time in understanding your specific requirements, ensuring we match high-performing professionals who fit your company culture.
- Flexibility in work environment: Our cutting-edge technology and strong security measures ensure robust protection, providing Cloudstaffers with the flexibility to work from home or our offices while meeting compliance standards, including ISO 27001 certification.
- Cost savings and efficiency: Engaging a local Real Estate Assistant can be significantly more expensive than utilizing our offshore team members. Use our Team Builder to estimate the costs of assembling your ideal team.
- Enhance operational efficiency: Our Six Sigma experts capture your workflows and offer actionable insights to streamline processes and boost efficiency.
- Focus on client engagement: By assigning tasks such as property management, sales administration, and customer service to Cloudstaffers, your onshore team can dedicate more time to client engagement.
- Client Growth Team: driving success: Once onboarded, we collaborate closely with you to maintain peak performance and refine your growth strategy.
- Access to global talent through expert recruitment: Our experienced recruitment team sources top talent beyond your local area, ensuring you find the professionals best suited to your needs.
- Minimized disruption through advanced technology: Our secure, state-of-the-art technology infrastructure ensures that your Cloudstaffers can work productively with minimal interruptions.
Property management technology training
We continually develop industry-specific training through Cloudstaff Academy to ensure our staff are skilled in the latest technology. Current training includes:
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Frequently Asked Questions
We are always here to help
What is property management?
Property management refers to managing multi-unit properties, such as apartment complexes, condominiums, or other residential communities, where common areas are shared among residents. This includes overseeing the operational, financial, and administrative aspects of the property, which often involves property management software, tenant screening, and financial management.
What does property management outsourcing mean?
Outsourcing property management tasks involves hiring external professionals or property management companies to handle responsibilities related to the administration and maintenance of a property. Many property management companies outsource tasks like property inspections, tenant screening, and preparing relevant documents to access specialized expertise, improve efficiency, and reduce costs.
Why should I consider property management outsourcing services?
Outsourcing property management services provides numerous advantages, such as access to specialized expertise, increased efficiency, and lower labor costs. It allows property owners to focus on core business goals, like lease renewals and financial reporting, while outsourcing companies handle time-consuming tasks, improve tenant satisfaction, and streamline property management solutions.
What types of property management tasks can be outsourced?
Some of the property management tasks that can be outsourced include:
- Administrative Assistant (handling back-office operations)
- Invoicing Assistant (for managing rental payments and financial records)
- Repairs and Maintenance Assistant (coordinating property maintenance)
- Document Management Administrator (maintaining lease agreements and relevant documents)
- Contracts Administrator (managing contracts and renewals)
- Marketing Assistant (conducting market research to highlight the property’s features)
How do I choose the right outsourcing provider for property management roles?
Outsourcing property inspections and other roles requires researching providers experienced in the real estate industry and real estate outsourcing. Look for recommendations from other property managers and review contract terms to ensure the provider aligns with your property management business focus and supports your back-office services.
What are the potential drawbacks of outsourcing property managers?
While outsourcing has many benefits, there are potential challenges, such as loss of control, communication issues, quality concerns, and dependence on third parties. Mitigate these by selecting a provider that offers accountability and transparency in handling sensitive tasks, like property inspections and lease renewals.
Can I outsource certain tasks only and manage others internally?
Yes, you can outsource specific tasks while managing others internally, depending on your property’s unique features and business needs. This hybrid approach lets you use outsourcing for specialized expertise—like financial management or tenant inquiries—while keeping control over strategic decisions.
How do I ensure quality and accountability in outsourced property management tasks?
Define expectations and key performance indicators (KPIs) for outsourced tasks, such as timely tenant screening and accurate financial reporting. Regular monitoring and feedback channels are essential to maintain standards and quickly address any concerns.
What are some tips for a successful partnership with property management outsourcing services?
To build a successful partnership, clearly outline your goals, choose an outsourcing provider with expertise in the real estate industry, and maintain open communication. Regular check-ins, alignment on objectives, and clear guidelines on handling back-office tasks and presenting management proposals will foster a productive relationship.
If you have more questions or need further assistance, please don’t hesitate to reach out!
Build your team with Team Builder
se our Team Builder to pick the skills you need, calculate the monthly cost for your new remote team, and learn how much you could save compared to hiring locally.
Ready to scale your team?
Contact us today to discuss how Cloudstaff can help you enhance your property management operations.
