Outsourcing

Customer service is more than just transactions, it’s about human experience

Customer service is more than just transactions, it’s about human experience

Let’s face it, it’s not easy to deliver seamless customer service. You don’t even know who you’re going to deal with from day to day. But ultimately, customer service all comes down to what kind of experience you give to people. No matter how amazing your customer service agents are, you can’t predict the mood […]

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how_digital_transformation_changed_business_communication

How digital transformation changed business communication

It’s so easy to switch “on” at any time of the day and in any place using the latest technology, but what’s really impressive is how this digital transformation continues to affect business communications. Technology has undoubtedly improved productivity in modern businesses. Companies are continually coming up with new and better ways to solve common

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outsourcing workflow

How to develop triggers and establish trust in an outsourced business

No matter what kind of business you have, creating a clear workflow is an important part of the process—especially when you’re outsourcing. It’s how you can allocate tasks that can be automatically distributed without back-and-forth emails. Relying on regularly email exchanges with your staff to monitor their progress can be a huge mistake. Why? Because

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Mortgage solutions

Smarter mortgage solutions

Like many other fields, the mortgage broking industry sometimes struggles to keep up with the competition and innovation. It seems like there just aren’t enough hours in the day for brokers to get the work they needed to be done. Outsourcing companies are now able to leverage the cloud to offer brokers a wider range

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Marketing

Reasons to outsource your marketing

It seems that every year the market gets more and more competitive. This has forced  companies to develop new strategies to boost their business and revenue potential, acquire new customers and maintain loyal relationships. For marketing to be successful, it needs to deliver high visibility, brand recognition, communicate a value to the customer and create an approachable

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