General Outsourcing

Do you have a dedicated Customer Success Manager?  Deciding to take the plunge and set up an offshore team and start outsourcing is a big step. To ensure your success, it’s important to find an outsourcing provider who understands your business and the unique challenges that your industry faces.  “They don’t get what we do”… […]

The modern workplace is constantly evolving. Emerging technology has paved the way for business owners and employees to reshape their work environment. The work from anywhere, anytime approach to work is now commonplace and has contributed to the rise of outsourcing. Cloud-based platforms, improved communication methods, and readily available remote staff has put an end

When others steal your business ideas, it means they are good ones, but keeping your intellectual property security should always remain a priority for your business – especially when outsourcing. Your intellectual property, trade secrets and company processes are the lifeblood of your business. You’ve worked hard to develop them, so when adding people to

Every business owner wants to see their company thriving. However, in an increasingly competitive marketplace, getting and staying ahead of the game is not easy. Business outsourcing is a popular way to gain a competitive edge.  Partnering with a reputable outsourcing provider is the smarter and more cost-effective way to achieve your business goals. Here

Can you ensure your data security when outsourcing? What levels of protection should you expect from your outsourcing provider? Cloudstaff examines outsourcing and data security – because keeping your intellectual property safe is a priority. Data security is often a key concern when beginning an outsourcing journey. Especially for roles that require handling sensitive information,

The internet has created a culture of online businesses being open at all hours. While your team may only work normal operating hours, your customers expect you to be available when and where they are.  But how can you meet customer service expectations without exhausting your resources? If your business centers around customer service, only

When working with any team, effective communication is the key to success. With the rise of outsourcing and working from home, businesses must  consider how to keep everyone aligned and connected. Ensure your business operations run smoothly both on- and offshore with these five tips for effective communication when outsourcing. Regular check ins  The saying

Natural disasters and business disruptions can happen at any time. Does your outsourcing partner provide you with strong business continuity plans that help you continue your operations even in the event of a natural disaster?  Business continuity with disaster recovery solutions No one is immune to the wrath of mother nature. Buildings and equipment that

The current economic climate has compelled many businesses to grow their businesses in new ways, with many turning to remote and outsourcing solutions. And those businesses that have fully embraced hiring a remote workforce have improved efficiency, reduced costs and scaled rapidly. In a market as competitive as today’s, great return on investment (ROI) is

Hiring remote teams is an excellent strategy for businesses looking to grow, but it’s important to choose the right partner. If you’re thinking of switching BPO providers, there are several things to consider. Unfortunately, we hear of many cases where businesses haven’t reached their full potential because their business process outsourcing provider (BPO) wasn’t the

Many companies do not get the full value from outsourcing, and it is a direct result of the way they’re managing their remote teams. A remote workforce can add tremendous value to a business, but only if they are managed properly. Adding remote staff to your business is an excellent strategy for maintaining continual growth,

In years gone by, it was common for people to work with a single company right up until their retirement, but that is no longer the case. Today’s workforce often change employers looking for pay increases, new roles or challenges and better benefits. In this blog, we examine how the culture of transiency and low